Fenix Warranty
Find details on warranty coverage, eligibility, and how to make a warranty claim.
New Radiator Leaking?
Watch this video for a quick tip that may help
before submitting a warranty claim.
Warranty Overview
Fenix Cooling 2018 Ltd warrants that all genuine Fenix branded products are free from defects in materials and workmanship when installed in the correct vehicle or application for which they were designed, and used under normal operating conditions, for the warranty periods outlined below.
The term “Fenix” refers to Fenix branded products sold by Fenix Cooling 2018 Ltd or an authorised Fenix Dealer.
Warranty Periods
Warranty period is determined by vehicle use, not product type.
Off-Road & Motorsport Vehicles
3 months from date of purchase.
Commercial &
4WD Vehicles
2 years or 40,000km
(whichever occurs first).
Passenger & Non-
Commercial Vehicles
2 years or 40,000km
(whichever occurs first).
Products Excluded
from Warranty
• Fenix Antifreeze / Coolant.
Purchasing Direct vs Authorised Dealers
Fenix is available to assist with all general product, application, and warranty enquiries for products purchased directly from Fenix Cooling 2018 Ltd.
Warranty claims for products purchased through a Fenix Authorised Dealer must be handled by the original dealer of purchase.
Warranty Claim Process
If a problem occurs, immediately contact Fenix Cooling or the authorised dealer from whom the product was purchased.
Prepare the Following
Please have ready
- Detailed description of the issue
- Clear digital photos showing the fault
- Copy of original receipt or invoice
- Full name and address
- Contact phone number
Ready to Submit Your Claim?
The warranty assessment process will only begin once all required information has been received and confirmed.
Contact Warranty Support
Warranty Exclusions
This limited warranty is not transferable and does not cover damage caused by misuse, incorrect installation, or external factors beyond Fenix’s control.
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This limited warranty is not transferable to any third party, including but not limited to any subsequent purchaser or owner of the product. This limited warranty does not cover, and is void with respect to: (a) improper installation, storage, repair, maintenance, modification, defects or failures due to misuse, neglect, negligence, abuse, accident, physical damage, improper handling or shipping, abnormal operation or operation contrary to furnished instructions or warnings, exposure to fire, or any substance inside (other than recommended coolant) or outside the operating system; or (b) cosmetic damage; (c) cost of installation, removal or reinstallation; or (d) damage resulting from fire, flood, or other ‘acts of God’ or acts which are not the fault of Fenix Cooling 2018 Ltd.
Fenix disclaims any and all liability for any implied warranties, including the implied warranties of merchantability and fitness for a specific purpose. Under no circumstances shall Fenix Cooling 2018 Ltd be liable for any incidental, indirect, specific or consequential damages arising from purchaser’s use of the product.
Installation Requirements
Fenix is committed to manufacturing quality radiators & cooling products that meet or exceed OEM standards.
- Installation by a qualified mechanic is strongly recommended.
- Some applications may require minor modification.
- Cooling system must be correctly bled after installation.
Fenix OEM replacement & Performance alloy radiators are vehicle specific for an easy install and are designed to work with your factory OEM fan shrouds and or fans.
Once installed, care must be taken to remove all air from the vehicle’s cooling system. Fenix Cooling 2018 Ltd will not accept damaged products due to negligence and or poorly bled cooling systems.
Note: There are a handful of universal or multi-vehicle applications that may require some modification or even fabrication to ensure correct fitment.
Recommended Coolant
It is important that the proper coolant is used for your Fenix radiator and cooling system. You should refer to the vehicles ownership manual or manufacturer recommendations when choosing the correct grade of coolant.
When a Fenix Performance alloy radiator is installed, it is recommended a complete cooling system flush and fill with new coolant as per the vehicle manufacturers guidelines. Neglecting a full cooling system flush or using the wrong coolant may result in corrosion, leaks, and premature wear and tear that could compromise your vehicles cooling system.