Privacy Policy

Key Points

We collect information needed to process orders and provide support.
Payments are processed securely by third-party providers (we don’t store full card details).
We do not sell or rent your personal information.
You can request access to, or correction of, your personal information at any time.

Introduction

This Privacy Policy explains how Fenix Cooling 2018 Ltd (“Fenix”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.fenixcooling.co.nz (the “Site”).

We handle personal information responsibly and in accordance with the Privacy Act 2020 (NZ).

What we Collect

When you visit the Site, we may collect certain information automatically from your device (“Device Information”), and when you make (or attempt to make) a purchase, we collect information needed to process your order (“Order Information”).

Device Information may include:

Browser type, IP address, time zone.
Pages or products viewed, referring website or search terms.
How you interact with the Site.

Order Information may include:

Name.
Billing and shipping address.
Email address and phone number.
Payment information (processed securely by our payment providers).
Order history and communications with us.

How We Use Your Information

We use your personal information to:

Process payments, fulfil orders, and arrange shipping
Communicate with you about your order, returns, warranty enquiries, or support requests
Screen for potential risk or fraud
Improve the performance and usability of our Site (including through analytics)

The Legal Stuff

Sharing your Information

We may share your personal information with trusted third parties who help us operate our business and fulfil orders — for example, ecommerce platform providers, payment processors, and freight/courier services.

We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.

We do not sell or rent your personal information.

Cookies & Tracking

We use cookies and similar technologies to support site functionality, remember preferences, and understand how customers use the Site.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the Site function.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we use security safeguards, no method of transmission over the internet is completely secure.

Data Retention

We retain Order Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless you request deletion sooner (subject to legal and accounting obligations).

Your Rights

You have the right to request access to the personal information we hold about you and to ask that your information be corrected if it is inaccurate.

To make a request, contact us using the details below.

Third-party links

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.